FAQ

When will my order ship?
Our products ship after 3-5 days after you place the order.

Will I get an email with my order details?
Yes! We will email you once your order is placed, summarizing all the details.

Can I cancel my order?
No/Yes, we will ship the item to your address. However, once you receive your item(s), you can send it back to us, and once we receive it, we will refund you.

What is the exchange/return policy?
We value our customer experience. We will gladly fully refund you if you have any problems with our products.

Step 1: E-mail us with your order # and name.
-With the subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item plus an additional $5 (as a sorry). Once we issue the refund, you will get an e-mail showing all the details, and the money will be deposited back into your account. :)

What payment methods are accepted?
We accept all major credit cards from any country, including:
Visa, Mastercard, American Express, Discover, Cirrus, and more.

Are there any additional fees I have to pay?
No handling/processing fees are ever charged.

My order won't go through; help!
Please ensure that the billing address you entered matches your credit cards.

How much is shipping?
Shipping is free!

Who ships my package?
Canadian orders are delivered via Canada Post. US orders are delivered by either Standard Shipping or USPS. International orders may be provided by Korea Post, e-packet, or a local mail courier, depending on the service available.

How fast is the delivery time?
Delivery time:

14-30 Days

Oops - I need to put the correct shipping address!
If you need to update your address, you can select the Contact Us tab and send us a message within 24 hours of placing your order, and we can change it for you.

Holiday Season

Due to high demand during the holiday season, please expect longer shipping times.