Status Of My Order

Q: How do I check the status of my order

A: When you place your order, please allow 24-72 hours for your order to be processed. Our fulfillment warehouses pack your ordered item(s) and ship the package (s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. You can track your order by visiting this page - TRACK MY ORDER <- Order Lookup Page.

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process and an additional three days to ship it out.  Domestic orders in the United States typically take about 5-12 days. For International orders, please allow up to 7-15 days. Our fulfillment centers are located around the world.

Q: Why does shipping take so long?

A: Our products are unique and ​significantly lower priced​ than those of other competitors in the cookware industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure every customer enjoys their shopping experience with us.

Q: Do you know if your website is secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We never store any information about our customer's private details!  We do not store your credit card information; it will be used once you purchase your product. 

Q: How do I order on your website?

A: Find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button." Fill in your shipping and billing information, and we'll have your order shipped as soon as possible!

Q: Does Cook Supplies Online provide a quality guarantee for all the products sold?

A: Absolutely! If you do not like the product or find damage, contact us immediately! We do all we can to ensure your best shopping experience. You can contact us, and we'll get it addressed! You can always get a free product exchange by shipping it back to us with image proof first.